• Less
  • Normal
  • More
Compliments, Feedback & Complaints

The Board of Governors of Exhibition Place is an agency of the City of Toronto and on behalf of the City manages the Exhibition Place grounds. Through its Chief Executive Officer, the Board oversees the administration and delivery of services for Exhibition Place, including its three Program Areas: Allstream Centre, Enercare Centre and Exhibition Place to ensure that Exhibition Place provides high-quality and fiscally responsible services to its customers, visitors, attendees, partners and Toronto residents that visit Exhibition Place.

In an effort to continually improve our services and performance, the Board of Governors wants to ensure that everyone has an opportunity to provide compliments and feedback, or make a complaint about services provided by Exhibition Place. The Chief Executive Officer and her Management Team always appreciate feedback and take it seriously as feedback helps to monitor performance and improve services provided by Exhibition Place.

Our Commitment

The Board of Governors of Exhibition Place is committed to serving its customers, visitors, attendees, partners and Toronto residents with professionalism and integrity. Feedback is an important step in the Board’s endeavor to continually improve its service delivery in a fiscally responsible manner.

Compliments and Feedback

Provide us with Compliments or Feedback:

Email:

Making a Complaint

The Board of Governors of Exhibition Place has procedures for receiving and handling complaints when anyone is dissatisfied with service, action, or lack of action by the Board’s service area, process or staff member for the following services.

Chief Financial Officer & Corporate Secretary

Event Management

Facility Management

Financial

Human Resources

Operations

Parking

Records & Archives

Sales & Marketing

Security

 

Complaints may be made verbally (telephone) or in writing (by mail, fax or electronic messages).

Sending your Complaint


Exhibition Place:


Mail: Linda Cobon, Records & Archives Manager/Exhibition Place, Attention: “Complaints”, Enercare Centre, 100 Princes’ Blvd., Suite 1, Exhibition Place, Toronto, ON M6K 3C3, who will record and allocate a complaint number in the data base and a copy of the written concern will be delivered to the appropriate General Manager and Director.


Electronic: LCobon@explace.on.ca, Attention: “Complaints” who will record and allocate a complaint number in the data base and a copy of the written complaint will be delivered to the appropriate General Manager and Director.


Fax: 416-263-3591 –  Records & Archives Manager/Exhibition Place Attention: “Complaints” who will record and allocate a complaints number in the data base and a copy of the written complaint will be delivered to the appropriate General Manager and Director.


Telephone: Linda Cobon, Records & Archives Manager/Exhibition Place, 416-263-3658 (direct line) who will record and allocate a complaint number in the data base and a copy of the written complaint will be delivered to the appropriate General Manager and Director.